Version 4 · Last updated: May 17, 2026
These Terms of Service (the "Terms") constitute a binding legal agreement between you and the operator of ChatlanAI ("ChatlanAI", "we", "us", or "our") governing your access to and use of the ChatlanAI service (the "Service").
By (a) ticking the "I agree to the Terms of Service and Privacy Policy" checkbox at signup, (b) creating an account, or (c) otherwise accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" and "your" refer to that entity.
/chat/<token>, and the WhatsApp deep links we generate for each Property.To use the Service you must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) and have full legal capacity to enter into a binding agreement. The Service is not directed at children and we do not knowingly accept accounts from minors.
You agree to provide accurate, current and complete information at signup and to keep it up to date. We may suspend or terminate accounts that contain false, misleading or impersonating information.
You are responsible for safeguarding your password and for all activity that occurs under your account. You must notify us promptly at the contact address below if you suspect unauthorised access. We are not liable for losses caused by your failure to maintain account security.
Accounts are intended for the operator of the Properties they cover. You may not share login credentials, resell access to your account, or operate multiple accounts to evade plan limits or moderation actions.
The Service generates AI responses to Guest questions about a Host's Property, using the Property Data the Host provides. Guests reach the Service through a WhatsApp deep link or a per-property web chat page.
The Service is provided "as is" and "as available". We do not warrant uninterrupted, secure, or error-free operation. Maintenance windows, scheduled upgrades, and outages of Third-Party Services may interrupt the Service. No service-level agreement (SLA) is implied unless we have signed a separate written agreement with you.
We may modify, add to, or discontinue any feature of the Service at our discretion. We will give reasonable advance notice of changes that significantly reduce the functionality covered by your current Subscription.
The Service is an independent product. ChatlanAI is not affiliated with, endorsed by, sponsored by, or in any way officially connected with Airbnb, Inc., Booking Holdings Inc., Expedia Group, Inc., VRBO, Vrbo.com LLC, Tripadvisor LLC, or any other short-term rental platform, online travel agency, booking service, or property-management system. All third-party product names, trademarks, and registered trademarks referenced on our website or in the Service are the property of their respective owners and are used solely for descriptive purposes to indicate compatibility. Reference to any such platform does not imply endorsement of, or affiliation with, the Service.
The plans, prices, and limits applicable to the Service are shown on the host portal. Pricing is published in the currency stated and excludes taxes unless explicitly stated otherwise.
Fees are charged in advance on a monthly or annual cycle, depending on the plan and billing period you select. Payments are processed by Stripe; your use of Stripe is subject to Stripe's terms and privacy policy.
Subscriptions renew automatically at the end of each billing cycle at the then-current price until cancelled. You may cancel renewal at any time through the Manage Billing link in your dashboard.
If a renewal payment fails, your subscription enters a "past due" grace period. We may suspend or restrict access if the payment is not resolved within a reasonable time, and we may terminate the subscription if it remains unpaid.
To the maximum extent permitted by law, fees are non-refundable. We do not provide refunds for partial subscription periods, unused features, or cancellation prior to the end of an annual term. This clause does not affect mandatory consumer-protection rights in jurisdictions that grant a statutory right of withdrawal or refund.
You are responsible for any sales, value-added (VAT/IVA), goods-and-services, or similar taxes applicable to your purchase of the Service. Where we are legally required to collect such taxes, they will be added to your invoice.
We may change the price of the Service. For Subscriptions, we will give at least 30 days' notice of price changes by email or via the host portal, and the new price applies from your next renewal. If you do not agree, you may cancel before the new price takes effect.
You are solely responsible for the accuracy, completeness and currency of all Property Data. This includes but is not limited to: Wi-Fi credentials, door and lockbox codes, check-in/check-out times, parking instructions, emergency contacts, house rules, accessibility information, and neighbourhood recommendations. You must update Property Data promptly when it changes (for example, when an access code is rotated).
You represent and warrant that you have all rights, licences, and authorisations necessary to provide the Property Data to ChatlanAI and to have it shared with your Guests through the Service. You will not upload Property Data that infringes third-party rights, including privacy, publicity, intellectual property, or confidentiality rights.
You are solely responsible for ensuring that your use of the Service complies with the terms of service, community standards, host policies, and all other rules of any short-term rental platform you list a Property on, including but not limited to Airbnb, Booking.com, VRBO, Expedia, Tripadvisor, Hometogo, and any direct-booking site.
Different platforms have different rules about where, when, and how you may share off-platform contact information with Guests. Sharing the WhatsApp deep link or web chat URL in the wrong field can result in listing suspension, delisting, ranking demotion, fee penalties, or account termination by the platform. Examples of obligations you must understand and follow include, without limitation:
We do not monitor or enforce platform-specific compliance for you. You are responsible for reading and keeping current with the rules of each platform you use, and for ensuring that any Host portal user acting on your behalf does the same. We are not responsible for any consequences imposed on you by a third-party platform as a result of your use of the Service — including listing suspension, delisting, account termination, fee penalties, ranking demotion, loss of bookings, or any other action. Any dispute with a booking platform arising from your use of the Service is solely between you and that platform.
Where required by applicable law (including transparency rules under the EU AI Act and similar regulations), you are responsible for informing your Guests that they are interacting with an AI assistant. The on-screen branding on the web chat page and the structure of the WhatsApp welcome message provide such disclosure, but you must ensure additional disclosures required by your jurisdiction are made.
You are expected to review the conversation history shown in your Host portal periodically and to intervene directly with a Guest where the situation requires human judgment, professional advice, or emergency action. The AI is not monitored by us in real time.
You acknowledge that the Service is not designed for emergency response. If a Guest signals an emergency through the Service (medical event, fire, intrusion, violence, accident, etc.), you must ensure they can immediately reach the appropriate emergency services and you must respond personally as needed. You agree to provide Guests with direct emergency contact information (e.g., local emergency number, your personal contact number, building or property security number) by means independent of the Service.
You retain ownership of the Property Data you provide. You grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, process, transmit, display, and reformat the Property Data solely to: (a) operate, maintain, and improve the Service; (b) deliver the AI Output to your Guests; and (c) submit Property Data and Guest messages to Anthropic to generate AI responses. This licence terminates when you delete the Property, subject to short retention windows for backups, fraud prevention, and legal compliance described in our Privacy Policy.
ChatlanAI, its name, logo, software, design, code, documentation, and content (other than Property Data, Guest messages, and AI Output) are owned by us or our licensors and are protected by intellectual property laws. These Terms do not grant you any right or licence in our IP except the limited right to use the Service as described in these Terms.
AI Output generated for your Property is for the use of you and your Guests in the context of the Service. We do not claim copyright in AI Output. You acknowledge that AI Output is generated by a probabilistic model and may not qualify for copyright protection in some jurisdictions. Identical or substantially similar AI Output may be generated for other users in response to similar inputs.
If you send us suggestions or feedback, you grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use those ideas without obligation to you.
AI Output is generated by a third-party large-language model (currently Anthropic's Claude) operating on the Property Data and the Guest's message. Output is produced probabilistically and is not reviewed by a human before delivery to a Guest.
We do not warrant that AI Output is accurate, complete, current, or fit for any particular purpose. AI Output may contain factual errors, hallucinations (plausible-sounding but incorrect statements), out-of-date information, or content that misinterprets the Property Data. Errors of this kind are an inherent and known limitation of current AI technology.
AI Output is not legal, medical, regulatory, financial, tax, accessibility, building-code, or safety advice. AI Output should not be relied upon for any decision with significant legal, financial, health, or safety consequences without independent verification by a qualified professional.
For any information that could affect Guest safety (emergency procedures, allergy or accessibility information, medical, fire-safety, security, transport, food handling, weather, water quality, etc.), you must verify the underlying Property Data and intervene directly with the Guest where appropriate. We are not liable for Guest reliance on AI Output for safety-critical decisions.
To manage AI usage costs and abusive traffic, the Service applies rate limits, spam and burst detection, an auto-ban list, and a per-Property monthly cost cap. The Service may decline to respond or temporarily disable a Property when these thresholds are reached. We may adjust these thresholds and defaults at our discretion.
The Service is a tool that you configure and supervise. We are not responsible for any review, rating, ranking, Superhost or similar status, reputational harm, or loss of bookings — on any booking platform or anywhere else — that results, in whole or in part, from AI Output or from your use of the Service. This includes, without limitation, a Guest finding a response inaccurate, incomplete, delayed, off-tone, or unhelpful, and any response affected by incomplete or incorrect Property Data, by the assistant guidelines you configured, by an inherent AI-model error, or by configuration or use of the Service contrary to these Terms or to a platform's rules. You are solely responsible for reviewing the assistant's behaviour and your Property Data (Sections 6.5 and 8) and for how the Service is presented to and used by your Guests, and you assume all reputational outcomes thereof.
The assistant attempts to reply in the language of each Guest message, including by automatic language detection. Detection is not perfect. For very short, mixed, or ambiguous messages the assistant may reply in a different language (for example, the Property's default language) until the Guest writes a clearer message. We do not warrant that the assistant will always respond in the Guest's intended language.
Our Privacy Policy describes how we collect, use, store, and share personal data. By using the Service you agree to the processing described there. You are responsible for obtaining any consents required from your Guests under applicable law (for example, for the recording of conversations or processing of Guests' personal data).
Where applicable, you act as the data controller for personal data of your Guests and we act as a data processor on your behalf. You are responsible for issuing appropriate notices to Guests and for ensuring you have a lawful basis for processing.
We have no contractual relationship with your Guests through the Service. The Service merely facilitates the exchange of information between you and the Guest. All hospitality obligations, refunds, disputes, and dispute-resolution duties remain solely between you and your Guest.
Guest phone numbers, IP addresses, and message content are processed only to deliver the Service and to enforce abuse controls, as detailed in the Privacy Policy. We retain such data for the periods stated in the Privacy Policy and delete or anonymise it thereafter.
The Service depends on the following Third-Party Services. Your use of the Service is also subject to their terms and policies:
We are not responsible for the availability, performance, or actions of any Third-Party Service. If a Third-Party Service is unavailable or modifies its terms, certain features of the Service may be temporarily or permanently unavailable.
You agree that you will not, and will not permit any Guest or third party to, use the Service to:
We may investigate suspected violations, suspend or terminate accounts that we reasonably believe are violating this section, and report unlawful activity to authorities as required or permitted by law.
You may cancel your Subscription at any time through the Manage Billing link in your dashboard. You may delete any Property at any time from the dashboard; deletion is irreversible and removes the Property and its associated data as described in Section 7.1, except for cost-history records retained for our accounting purposes in a form that does not include guest message content. You may request deletion of your entire account by emailing us at the address in Section 21.
We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, if we reasonably believe that:
Where reasonably practical and where doing so would not increase the risk we are trying to prevent, we will notify you in advance and give you an opportunity to cure.
On termination of your account: (a) your access to the Service ends immediately; (b) any prepaid fees for the unexpired portion of the current billing cycle are non-refundable except to the extent required by mandatory consumer-protection law; (c) we may delete your data after a reasonable retention period described in the Privacy Policy; (d) Sections 5 (regarding accrued fees), 7 (intellectual property), 8 (AI disclaimers), 12 (acceptable use), 14–17 (warranties, liability, indemnification, force majeure), 18 (governing law and disputes) and 20 (general provisions) survive termination.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
The Service, including all AI Output, is provided "as is" and "as available", with all faults, and without warranty of any kind, express, implied, statutory, or otherwise. We expressly disclaim all warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, reliability, quiet enjoyment, and any warranties arising from course of dealing, course of performance, or usage of trade.
We do not warrant that: (a) the Service will be uninterrupted, timely, secure, or error-free; (b) any AI Output will be accurate, complete, current, or fit for any particular purpose; (c) the Service will meet your requirements or expectations; (d) any errors in the Service will be corrected. Information accessed through the Service is not a substitute for professional advice.
Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions in this section apply only to the extent permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, REGARDLESS OF THE FORM OR THEORY OF THE CLAIM (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR OTHERWISE), WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, business opportunity, goodwill, data, or substitute services, even if we have been advised of the possibility of such damages.
Without limiting the foregoing, we are not liable for losses arising from:
Any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the cause of action accrues, except where applicable law prohibits a shorter limitation period than the statutory one.
Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, the limitations in this Section apply only to the extent permitted by applicable law. Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be limited or excluded under applicable law.
You acknowledge that the limitations in this Section are an essential element of the bargain between you and us and that the Service would not be provided without them.
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless ChatlanAI, its affiliates, and their respective officers, directors, employees, contractors, and agents from and against any third-party claims, actions, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:
We will promptly notify you of any indemnifiable claim and reasonably cooperate with you in its defence. You may not settle any claim in a way that imposes an obligation on us or admits fault on our behalf without our prior written consent.
We are not liable for any delay or failure to perform under these Terms to the extent caused by events beyond our reasonable control, including acts of God, natural disasters, fire, flood, earthquake, pandemic, epidemic, government action, war, terrorism, civil unrest, labour disputes, internet or telecommunications outages, power failures, cyberattacks of a kind a reasonable provider could not have prevented, and outages or actions of Third-Party Services on which the Service depends. We will use reasonable efforts to mitigate the effects of any such event.
These Terms and any dispute arising out of or in connection with them are governed by the laws of the jurisdiction in which the operator of ChatlanAI is established, without giving effect to its conflict-of-law principles. [Operator: insert exact governing-law jurisdiction here once confirmed with counsel.]
Before commencing any formal proceeding, you agree to contact us at the email address in Section 21 with a written description of the dispute and the relief you seek. We will attempt to resolve the dispute informally within 30 days of receipt. Filing a formal proceeding before this informal-resolution period expires is a breach of these Terms.
Any dispute that cannot be resolved informally will be brought exclusively before the competent courts of the operator's jurisdiction, and you and we consent to the personal jurisdiction of those courts. Notwithstanding the foregoing, consumers in jurisdictions whose mandatory law requires disputes to be heard in local courts retain the right to proceed in those local courts.
To the maximum extent permitted by law, each party waives the right to participate in any class, collective, or representative proceeding against the other. This waiver does not apply where prohibited by mandatory law of the user's jurisdiction.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
We may update these Terms from time to time. When we do, we will (a) update the "Last updated" date at the top of this page, (b) increment an internal version identifier recorded on your account at the time you next accept, and (c) for material changes, give you at least 30 days' notice by email or via the host portal before the new Terms take effect.
Your continued use of the Service after the new Terms take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service and may close your account before the new Terms take effect.
These Terms, together with the Privacy Policy and any other documents we expressly incorporate by reference, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous agreements, communications, and understandings on that subject.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. No waiver is effective unless in writing and signed by an authorised representative.
You may not assign, transfer, or delegate these Terms or any rights or obligations under them, by operation of law or otherwise, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets. Any attempted assignment in violation of this Section is void.
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship.
These Terms are for the sole benefit of the parties and do not confer any rights on any other person or entity, except that our affiliates and their officers, directors, employees, contractors, and agents are intended third-party beneficiaries of Sections 14, 15, and 16.
Notices to us must be sent to the email address in Section 21. Notices to you may be sent to the email address on your account or posted in the host portal, and are deemed received when sent or posted.
These Terms are written in English. A Spanish-language version adapted for Mexican law is available at /terminos. For users in Mexican territory, the Spanish version at /terminos is the controlling version; for all other users, the English version on this page controls. In either case, no provision of these Terms operates to waive an irrenunciable right conferred on a consumer by the Ley Federal de Protección al Consumidor (Mexico) or by the mandatory consumer-protection statutes of the user's home jurisdiction.
You may not use or access the Service from any country, or as any person, subject to comprehensive trade sanctions by the United Nations, the European Union, the United Kingdom, or the United States, and you represent that you are not on any government list of restricted parties.
Any provision that by its nature should survive termination of these Terms will survive, including (without limitation) Sections 5 (regarding accrued fees), 7, 8, 9, 13.3, 14, 15, 16, 17, 18, and 20.
For questions about these Terms, to request informal dispute resolution under Section 18.2, to deliver any notice under these Terms, or to request account deletion, please email: